Welcome to APONIA.ro. Before using APONIA, please read the following terms. We wrote this for humans, not courtroom filings.

By creating an account, you confirm that you have read, understood, and agreed to these terms.

1. What is APONIA

APONIA.ro is an online practice management and scheduling tool that helps psychotherapists manage their calendar and clients book sessions. That is all.

The platform does not provide medical or psychotherapeutic services. We are not involved in the therapeutic process, we do not mediate the clinical relationship, and we are not liable for what takes place during sessions.

2. Who can use APONIA

2.1 Therapists

Therapists who hold a recognized qualification in psychotherapy and who legally practice in Romania or their respective jurisdiction may create an account. By registering, you declare that you meet this condition. We reserve the right to request supporting documentation.

2.2 Patients / Clients

Anyone may create a client account, free of charge, to book sessions with a therapist on the platform.

2.3 Minimum Age and Use by Minors

Direct portal account creation is permitted for individuals aged 16 or older, in accordance with GDPR Article 8 and Romanian Law No. 190/2018 on information society services. For minors under 18 years of age, the contracting of psychological or psychotherapy services and informed clinical consent are executed exclusively with the agreement and involvement of a legal guardian (parent or legal representative), in accordance with the standards of the Romanian College of Psychologists and Patient Rights Law No. 46/2003. Direct accounts created by individuals under 16 years of age are prohibited and will be suspended.

3. What APONIA is not

We clarify explicitly to avoid any confusion:

• We are not a medical or psychotherapeutic provider. Session contents, clinical approach, and professional liability rest solely with the therapist.
• We do not intermediate payments. Session fees are established and settled directly between client and therapist outside the platform.
• We do not provide emergency crisis services. If you are in a crisis situation, call 112 (or your local emergency number) or a specialized crisis hotline immediately.
• We do not certify therapists. Verifying a therapist's credentials is the responsibility of the client.

4. Therapist Responsibilities

By using APONIA as a therapist, you commit to:

Professional

• Practice strictly within the boundaries of your actual qualifications.
• Comply with applicable legislation regarding the practice of psychotherapy.
• Adhere to the code of ethics of your professional association.
• Inform clients regarding fees, payment methods, and cancellation policies prior to the first session.

On the Platform

• Maintain accurate and up-to-date profile information.
• Responsibly manage session notes entered into the platform.
• Do not use the platform for unsolicited communications or abusive promotional activities.
• Do not enter false or misleading information.

Financial

• Maintain an active subscription to retain access to premium features.
• Independently manage financial transactions with your clients.

5. Client Responsibilities

• Provide accurate information upon registration and booking.
• Respect the cancellation and rescheduling policy communicated by the therapist.
• Understand that APONIA cannot intervene in clinical or financial disputes with your therapist.
• Do not use the platform to harass, threaten, or inappropriately contact a therapist.
• Notify the therapist directly in case of cancellation, not solely through the platform, when appropriate.

6. Payments and Subscriptions (for Therapists)

6.1 Monthly Subscription

Access to full platform features for therapists is subject to a monthly subscription (approximately 73 RON + VAT or 29 RON + VAT for Tools-only), subject to rate adjustments with at least 30 days prior notice.

6.2 Billing and Renewal

Subscriptions are billed monthly on the renewal date. If payment fails, account access may be restricted until settled.

6.3 Subscription Cancellation

You can cancel your subscription at any time from account settings. Access remains active until the end of the paid billing period. Pro-rata refunds are not granted for unused periods.

6.4 Payments Between Therapist and Client

APONIA.ro does not process or intermediate payments for therapy sessions. These are agreed upon and handled directly between therapist and client. APONIA.ro bears no responsibility regarding these transactions.

7. Accounts, Suspension and Termination

7.1 Your Rights

You may delete your account at any time in settings. Upon deletion, your personal data will be processed in accordance with our Privacy Policy.

7.2 Our Rights

We reserve the right to suspend or deactivate an account in the following situations:

• Providing false information during registration.
• Abusive behavior toward other users.
• Using the platform for illegal purposes or in violation of professional ethics.
• Non-payment of subscription fees (for therapists).
• Any activity that harms the platform or its users.

In severe cases (fraud, harassment, illegal activity), suspension may be immediate and without prior notice. In other cases, we will notify via email before taking action.

8. Intellectual Property

All content on the APONIA platform (design, code, copy, logos) belongs to APONIA.ro and is protected by copyright laws. You may not reproduce, distribute, or commercially exploit it without our written consent.

Content that you enter into the platform (profile details, clinical notes, appointment data) remains your property. You grant us a limited license to process it solely for providing the service.

9. Liability and Limitation of Liability

APONIA.ro provides a technical practice management and scheduling infrastructure. Consequently:

• Clinical Relationship: Session contents, clinical decisions, intake records, and adherence to professional secrecy remain solely with the therapist as the Data Controller. APONIA acts strictly as a Data Processor pursuant to our Data Processing Agreement (DPA).
• Financial Disputes: Financial transactions and session fees between therapists and clients are handled directly between them and are not mediated by APONIA.
• Availability: We make commercially reasonable efforts to ensure high service availability (target 99.5%), without guaranteeing uninterrupted or completely error-free operations.

Contractual Liability Cap: To the maximum extent permitted by applicable law, APONIA's aggregate liability to the Therapist for proven direct damages shall be limited to the total subscription fees paid by the Therapist in the 12 months preceding the event. Indirect, incidental, or consequential damages (lost profits, lost opportunities, or loss of reputation) are expressly excluded.

Statutory Carve-Outs: The limitations above do not apply to:

• (a) intentional misconduct or gross negligence (Art. 1355 para. 1 Romanian Civil Code);
• (b) damages affecting bodily integrity, psychological integrity, or health (Art. 1355 para. 3 Romanian Civil Code);
• (c) attributable violations of Articles 28, 32, and 82 of Regulation (EU) 2016/679 (GDPR), which cannot be contractually waived with respect to data subjects.

10. Amendments to Terms

We may update these terms periodically. When we do, we will notify you by email or via a prominent notification on the platform at least 14 days before the revised version takes effect.

If you disagree with the changes, you may close your account before the effective date. Continued use of the platform after that date constitutes acceptance of the new terms.

11. Applicable Law and Dispute Resolution

These terms are governed by Romanian law. Any dispute will be resolved amicably in the first instance. If resolution cannot be reached, jurisdiction belongs exclusively to the competent courts of Bucharest, Romania.

12. Contact

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These terms and conditions apply exclusively to the APONIA.ro platform.